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CUSTOMER SERVICE

 

PAYMENT SECURITY

On VÉ New York (VENY) , every purchase is made with maximum security thanks to the use of certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

SHIPPING TIMES AND COSTS

Shipping

STANDARD SHIPPING

Delivery in 3-6 working days

Place your Holiday orders by December 16th at 11.59 pm EST

$ 9.95 (US and Canada Only)

EXPRESS SHIPPING

Delivery in 2-4 working days (US and Canada Only)

Guaranteed by December 24th for orders placed by December 20th at 11.59 pm EST

$ 19.95 (US and Canada Only)

SATURDAY SHIPPING

Delivery is guaranteed on Saturday for orders placed before 2pm EST on weekdays.

$ 30.00 (US and Canada Only)

NEXT DAY SHIPPING

Delivery is guaranteed in the morning of the next business day for orders placed on weekdays before 2pm EST. Orders placed after 2pm EST on Friday or on weekends will be delivered the following Tuesday. (US and Canada Only)

Guaranteed by December 24th for orders placed by December 20th at 11.59 pm EST  (US and Canada Only)

$ 25.00

All International Shipping Costs and times Varies By Country ( Please Contact us for any details or questions if your shipping rates and times are not displayed automatically when placing your order.

You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center, approx. 2-3 business days from order date.

Our warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

WHERE IS MY ORDER

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via e-mail in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

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WHERE IS MY ORDER COMING FROM?

We ship all orders from our New York. distribution center.

CAN I CHOOSE A DELIVERY DATE/TIME?

Unfortunately, it is not possible to choose a specific date and time. 
You can try to contact the UPS (United States: 1 800 782 7892) directly to organize a possible delivery date.

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

If your order has not been delivered within the estimated period, we suggest that you:

- Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation e-mail in the Track your Order page 
- Check that the address indicated for the delivery is correct 
- In the case of a missed delivery please contact UPS (United States: 1 800 782 7892).

For further assistance, contact us, we will be happy to assist you.

COMPLETE YOUR RETURN FORM

RETURN FORM

 

You can request to return items within 17 days of the date you received your package.

Before you return your item, make sure that the items are in the same condition you received them in, with identification tag and seal still attached.

For more information read our Returns and Refunds.

We reserve the right to refuse late returns or items that are not in the same condition you received them in.

Orders placed and delivered between December 7th and December 19th can be returned until January 9th. Orders delivered after December 19th follow the regular return policy of 17 days.

REFUNDS AND RETURNS

You can return any item purchased on VÉ New York (VENY) Online Store within 17 days of the delivery date. Here’s how:

  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Return Fee of USD 10.00 (plus Sales Tax on this fee, where applicable) from your refund.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.

Christmas Return Policy

All orders placed and delivered between December 7th and December 23rd can be returned until January 9th.

EXCHANGES

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date. 

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation e-mail when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

REFUNDS

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.

I LOST MY RETURN LABEL. HOW CAN I GET A NEW ONE?

If you have lost the pre-paid return label please contact us.

I DECIDED TO KEEP MY ORDER, BUT HAVE ALREADY COMPLETED THE RETURN FORM. WHAT SHOULD I DO?

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?

Sure, you can use the same box and pre-paid label. A return fee will only be deducted on the UPS Return Label used for shipping. You can find more information about our return procedures on the Return Policy page.

CAN I USE MY OWN RETURN SERVICE?

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:

Valerie Efe New York, LLC.

100 Broadway, Suite 386

Lynbrook, NY 11563

Keep in mind that if you do not use our return label, Valerie Efe New York Online Store is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. If you use your own return method, no return fee will be deducted from your refund.

WHERE IS MY RETURN

You can check the status of your return at any time on the Follow your Return page.

CONTACT US

Thank you for Contacting Us. We will respond to every e-mail within 24 hours, Monday to Friday, excluding holidays.

You can also call us at our toll-free number 000000000 Monday through Friday from 9 am to 5 pm ET, excluding holidays.

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CHRISTMAS

CHRISTMAS DELIVERY

Shopping online has never been this practical. Receive your gifts in time and stress-free: Valerie Efe New York Online Store offers guaranteed delivery by December 24th.

STANDARD DELIVERY:

We suggest you complete your orders by December 16th at 11.59 pm EST.

EXPRESS DELIVERY:

Delivery is guaranteed by December 24th for orders placed before December 20th at 11.59 pm EST.

CHRISTMAS RETURN POLICY

For your gifts, we have decided to extend our return period during the holiday season.

All orders placed and delivered between December 7th and December 23rd can be returned until January 9th.